madu303 Platform Privacy Notice

This page describes what data we collect when you use madu303 and how we keep that information protected. We at madu303 are committed to transparency about our data practices and your rights as a user.

When you create an account on madu303, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a bet on Liga 1 or Piala Indonesia matches, you share personal and financial information with us. We collect this data to verify your identity, process your transactions, settle your bets, and prevent fraud.

Our privacy policy applies globally. However, we operate in jurisdictions where online gaming is permitted by law. Users are responsible for verifying that their jurisdiction permits access to madu303 before providing personal information.

What Data We Collect on madu303

We at madu303 collect different types of information depending on how you interact with our platform.

Account Registration Data

When you register with madu303, we collect your full name, email address, phone number, date of birth, and residential address. This information is required to set up your account and verify your identity under Know-Your-Customer (KYC) regulations.

Identity Verification Documents

We at madu303 require you to upload a government-issued ID (such as a passport or national ID card) and proof of address (utility bill or government correspondence). We scan these documents to confirm your identity and residency. These documents are stored securely and accessed only by our compliance team.

Payment Information

When you deposit funds into your madu303 account, we collect transaction data including the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and timestamp. We do not store your full payment card or e-wallet credentials—those are handled directly by the payment processor. Our system retains only a reference number and transaction status.

Account Activity and Betting Data

We at madu303 log every action you take on the platform: markets you view, selections you place, games you play, and bets you settle. This data helps us detect unusual activity, prevent fraud, and improve our service. Activity logs are retained for compliance purposes and subject to standard data retention schedules.

Device and Access Information

We collect information about the devices and networks you use to access madu303, including IP address, browser type, operating system, and approximate location (based on IP). This helps us secure your account and prevent unauthorized access.

How We Use Your Data

We at madu303 use the data we collect for the following purposes:

• Account management: Creating and maintaining your madu303 account, processing password resets, and handling account recovery.
• Payment processing: Verifying your payment method, processing deposits and withdrawals, and reconciling transactions.
• Fraud prevention: Detecting suspicious activity, preventing duplicate accounts, and identifying potential misuse of madu303 services.
• Legal compliance: Meeting anti-money-laundering (AML) and Know-Your-Customer (KYC) obligations required in our operating jurisdiction.
• Customer support: Responding to your inquiries, resolving disputes, and investigating complaints about madu303.
• Platform improvement: Analyzing usage patterns to improve our game offerings, betting markets, live-dealer experience, and website performance.
• Security: Protecting your account against unauthorized access, fraud, and other security threats.

Third-Party Processors and Data Sharing

We at madu303 may share your data with third-party service providers who help operate our platform. These include:

• Payment processors: Banks and payment gateways that handle deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. These processors see transaction details and account holder information as required to process payments.
• Identity verification services: Third-party providers who verify your ID documents against government records.
• Compliance and fraud-prevention services: Vendors who help us detect money laundering, fraud, and other unlawful activity.
• Customer support platforms: Systems that help us respond to your inquiries and manage support tickets.

We at madu303 require all third-party processors to agree to protect your data and use it only as instructed. We do not sell your personal data to marketers, advertisers, or other unrelated businesses.

How Long We Keep Your Data

We at madu303 retain your data for as long as your account is active and for a period afterward to meet legal and regulatory requirements. Payment transaction records, account activity logs, and identity documents are typically kept for five years. If you request account closure, we delete personal data subject to any legal holds or ongoing investigations.

Your Rights Regarding Your Data

You have the following rights over your data on madu303:

• 1
  Access your dataRight 1

  You may request a copy of all personal data we hold about you. Contact our support team with "Data Access Request" in the subject line.

• 2
  Correct inaccurate dataRight 2

  If you believe your data is incomplete or incorrect, we will update it upon verification. Contact support with details of the correction needed.

• 3
  Close your accountRight 3

  You may request permanent account closure at any time. We will delete your personal data after the legal retention period expires, unless a dispute or investigation is pending.

• 4
  Withdraw consentRight 4

  You may opt out of non-essential data processing (such as analytics) while retaining your account. Some data collection is necessary for legal compliance and cannot be withdrawn.

Security Measures

We at madu303 use industry-standard security practices to protect your data. These include encryption of data in transit (TLS/SSL), secure password hashing, regular security audits, and restricted access to personal data. Only authorized staff members with a documented need to access your information may do so.

While we maintain strong security measures, no system is completely risk-free. If you suspect a data breach or unauthorized access to your madu303 account, contact our support team immediately. We will freeze your account and investigate the incident.

Cookies and Tracking

We at madu303 use cookies to remember your login session, store your preferences, and track usage patterns on our site. Cookies are small text files stored on your device. You may disable cookies in your browser settings, but some madu303 features may not function properly without them. We do not use cookies to track you across other websites.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your rights, or have a data protection concern, contact madu303 support through the platform. You may also email us with "Privacy Inquiry" in the subject line. We will respond within one business day. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other locations may use the same contact channels.

Changes to This Privacy Policy

We at madu303 may update this privacy policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or on-platform notice. Continued use of madu303 after the notice constitutes your acceptance of the updated policy. This page was last updated in accordance with current practices and will be reviewed periodically.